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Find answers and solutions to common IT issues. If you cant find an answer, contact us and we will be happy to help.
Please call our office at 712-819-5555 or email us with your question

Top ten most popular FAQs

Are free malware software any good?

First and foremost, you never want to go without security protection on your computer. Free Anti-Virus has very low detection rates. Therefore, we go beyond local PC security by protecting your network perimeter. We use Cisco’s latest protection tools such as Firepower, ISE, and Umbrella. These technologies are backed by Cisco Talos research, the best threat intelligence feeds you can get today.

What exactly are Managed IT Services?

Simply put, Agami Technologies Managed IT Services means we take care of your entire network infrastructure. We manage all your network hardware and software sourcing, installation, technical support, and IT staffing needs. It also means Agami Technologies acts as your go-to consultancy and support team, providing scheduled maintenance and upgrades of your systems, along with emergency assistance to keep your business up and running.

What is private cloud connectivity ?

Private connectivity to your cloud infrastructure provides a low latency and high bandwidth alternative to VPN. While private connectivity is not more secure than VPN and comes at a higher cost, we do recommend it in certain situations. We have successfully implemented many redundant connectivity solutions to Amazon AWS, Microsoft Azure, and Oracle OCI clouds.

What kind of response times can I expect?

We work with each client to establish specific expectations. Our measurable service levels specify clear consequences for not living up to agreed-upon expectations.

How Long is a Managed Services Contract For?

Our Managed IT Services Contracts are flexible. We offer month-to-month programs and multi-year contracts. The longer the contract term the more you save.

How do I open a support case?

You have three options: Use our web portal ticketing system, call our main number +1-732-691-4708 and select option 2 for support , or e-mail support@agamitec.com

What does having Managed IT Services cost?

Our service model uses a fixed monthly fee, which is based on the size and complexity of your particular network. Once contracted, your Managed IT Services will cover maintenance and support for every component of your network, providing you with peace of mind and the ability to accurately forecast your IT maintenance costs.

What if we already have an internal IT department?

No problem! We offer scalable solutions that can be tailored to meet your specific needs. Whether you need full managed IT services and consulting, security solutions or service desk support, Agami technologies makes it simple with an affordable and customized flat rate service plan.

How does a flat rate billing save me money?

Flat-rate billing gives you the ability to budget your IT expenses so you can better focus on your core business goals. We customize each service package for your unique business, so you only pay for what you need. Agami Technologies serves as your “one stop shop” for all your managed IT services needs. And we do it all for one fixed monthly cost.

What types of systems do you support?

We are a Cisco shop. We support anything Cisco or Viptela such as Routers, switches, firewalls, wireless controllers and access points, unified communications servers, voice gateways, telepresence components, Identity Services Engine, and jabber to name a few.

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